WIC Technician

JOB DESCRIPTION

Responsible for performing and completing required intake which is the certification, eligibility & coordination of services in conjunction with the WIC Policy and Procedure Manual at WIC Clinics.  Issuing benefits to participants and performing office duties related to these tasks while providing a high level of customer service & program quality.  

SUPERVISION:

Works under the direct supervision of the WIC Coordinator, and under the general supervision of the Health, Food and Nutrition Director.

Exercised: None.

RATE: $16.10

JOB RESPONSIBILITIES:

• Assure WIC benefits
• Responsible for performing and completing required intake for WIC clinics and issuing benefits to participants.  Clinics:  Completes all procedures for Certification of clients (proof of identification, household income, residence, D.O.B, and pregnancy). Food and Issuance:  Performs all procedures that involve Food and benefit issuance (Proof of ID).
• Responsible for WIC data entry into the WIC computer system.
• Responsible for having adequate knowledge of all WIC Federal and State policies as referenced in WIC Policies & Procedures Manual with the ability to adapt and adjust to changing policies and procedures.
• Assist in performing all office duties such as: no show calls, transfer-ins, in-waiting’s, filing and answering phone calls in a professional and knowledgeable manner.
• Responsible for printing next day WIC clinic schedules and making reminder calls.
• Communicates effectively with the WIC Coordinator.
• Must be able to work flexible hours as assigned by your supervisor. Responsible for outreach duties as assigned by your supervisor, either by phone or in the field.
• Works at a steady pace to insure all participants are seen in a timely fashion.
• Is required to travel to WIC clinic sites through-out Hillsborough and Rockingham Counties. 
• Must be able to lift up to 40 pounds
• Must possess a valid driver’s license and be able to travel when needed.
• Will maintain professional boundaries with all current, past, and prospective clients, and maintain the confidentiality of clients and staff, in accordance with SNHS policy and procedure.
• Abide by all SNHS Safety policies and procedures.
• Present professional and positive image as a representative of SNHS.
• Responsible for having adequate knowledge of all SNHS programs and will gather sufficient intake information to make referrals to other SNHS programs which are beneficial to the client and his/her family.
• Perform other related duties as required.

REQUIRED SKILLS AND ABILITIES:

• Has the ability to listen and avoid judgement and is sensitive to the cultural diversity of WIC participants and accepts other lifestyles.
• Ability to work as part of a team.
• Valid New Hampshire driver’s license, current adequate car insurance, and a reliable vehicle.

EDUCATION AND/OR EXPERIENCE:

• High School Diploma

PREFERRED EXPERIENCE:

• Spanish speaking preferred, but not required.

"Southern NH Services is an Equal Opportunity Employer"