WANT TO MAKE A REAL DIFFERENCE in the lives of single parents working to make a better future for their families? Southern NH Services is looking for a high energy, client-centered On-the-Job Training (OJT) Specialist to join our NHEP-Workplace Success Team. Networking with local businesses and other employers, you will develop ‘hands-on’ OJT opportunities for parents of low income families so they can learn new job skills while employed and earning wages. Strong customer service, organization, and communications skills a must. Reliable transportation required. Position is based in Concord NH. Bachelor’s degree in Marketing, Business, Human Resources, or related field preferred, but an Associate’s degree with experience will be also considered. Full-time position in a busy team-based, positive work environment offering $18.58/Hour with excellent health & dental insurance, mileage reimbursement, and other benefits.
The On-The-Job Training (OJT) Specialist provides professional job development and placement services to NH Employment Program (NHEP) participants identified by the NHEP Teams and Combined Service Program (CSP) staff; develops OJT opportunities in the business and non-profit sectors leading to stable unsubsidized employment; and provides job retention & customer follow-up services to OJT participants and their employers. The OJT Specialist will assist all CSP staff and NHEP Employment Counselor Specialists in their efforts to develop OJT opportunities in local communities and/or place NHEP clients directly into unsubsidized jobs using creative marketing and job matching approaches. OJTs may be developed on an individual client basis or as part of an employer-based Customized Training effort. The OJT Specialist will provide coverage for or, as appropriate, assume the role of the Community Job Specialists (CJS) to develop and place participants in temporary Work Experience Program (WEP) volunteer opportunities.
Works under the direct supervision of the NHEP Program Operations Manager.
Bachelor’s degree in Marketing, Business, Human Resources, or related field. Minimum two (2) years’ experience in career counseling, recruiting candidates, marketing to employers and job development with demonstrated placement success, and preferably some experience working with low income families. Experience in job task analysis and sales work a plus. Demonstrated experience working in a collaborative team setting and with multiple partner organizations in a fast-paced environment. Solid computer skills in Microsoft office suite. Must be willing to travel to employer sites within an assigned territory. Candidates with an Associate's degree in the previous disciplines and with at least 4 years’ experience in the areas identified below may be considered in lieu of a Bachelor’s Degree with the approval of the DFA Contract Administrator.
• Markets the OJT Program and various NHEP services and training incentives to area private sector businesses, non-profit organizations, industries, associations, faith-based organizations, and local town/city departments through presentation meetings, employment networking events and job fairs statewide for the purpose of developing OJT opportunities for NHEP participants and increasing the knowledge and understanding of the NHEP goals and the need for business leadership and collaboration in this process.
• Performs cold calls and follows up on any leads provided by NHEP Program Operations Manager, DFA Business & Industry Coordinator, or local NHEP teams or CSP staff in a timely way.
• Conduct ongoing business outreach statewide for the purpose of matching NHEP participants with employers for On-the-Job Training opportunities.
• Attend business-led meetings/functions (e.g., Chamber of Commerce meetings, civic groups and professional associations. etc.) for the purpose of networking with or marketing NHEP participants to prospective employers.
• Develop and maintain strong collaborative relationships with state, local and regional community service providers and peer representatives associated with WIOA, DRED, NHES, and CAP agencies.
• Attend employment expos, job fairs, etc., including setting up and staffing an information booth as appropriate.
• Educate employers and participants on the various incentive and tax relief options available to them. (e.g. Work Opportunity Tax Credit (WOTC) and Earned Income Tax Credit (EITC)
• Become proficient with traditional employment resources, including state and/or local labor market trends as well as NHES resources to include the ELMI, ONET and Nhetwork online services to identify potential employment growth opportunities that may be of benefit to participants.
• Become familiar with interpreting and implementing participants’ long and short term career goals associated with their NHEP or CSP vocational assessment.
• Develop proficiency in the use of workforce job search tools (e.g., NH Works Job Match System and other job board websites).
• Disseminate new job/OJT prospects to NHEP teams and CSP staff in order to increase referrals and employment opportunities for NHEP clients statewide.
• Provide OJT presentations and conduct Job Club activities regularly at Workplace Success Program Career Centers to increase OJT awareness and obtain referrals of NHEP participants.
• Act on all referrals for placement services from the local NH Employment Program Counselor(s) and Combined Services Program staff in a timely manner.
• Maintain open and ongoing communication with NH Employment Program Counselors and Combined Services Program staff related to the status and progress of all OJT referrals. The Bi-Weekly OJT Caseload Report will be updated routinely and shared with appropriate NHEP Teams.
• Adheres to NHEP OJT policy and procedures; achieves quantitative performance goals, and delivers quality customer services regarding:
• All aspects of OJT contract writing and invoicing processes
• Marketing the OJT program to local businesses and non-profit organizations in demand occupational areas to engage as NHEP OJT sites.
• Arranging interviews with OJT employers for NHEP participants;
• Preparing and executing detailed and accurate OJT contracts with employers according to NHEP, NHES, and DOL expectations and regulations.
• Becoming versed in WIOA OJT contract development standards and work collaboratively with WIOA counselors to ensure seamless transition into negotiated WIOA co-funded OJTs.
• Monitoring client progress at the OJT work site and act as a liaison to resolve any work performance issues or address any supportive services needs to overcome client job barriers.
• Communication with the NHEP Employment Counselor to address any client barriers requiring support services and to address any remedial action or sanctions needed to correct client behavior or performance issues experienced by the OJT employer.
• Reviewing monthly employer OJT evaluations to ensure effective OJT client match to the site and conduct follow-up calls with employers.
• Providing assistance to the NHEP Employment Counselor in preparing the client to transition from an unsuccessful OJT activity into other countable NHEP work activities to ensure continued client engagement.
• Remaining in contact and maintaining positive relationships with past employers who have used the OJT program to continue to meet their hiring needs.
• Preparing required documentation and reports (e.g., referral placement activity reports, employer contact logs and new business development, Monthly OJT Report, OJT Pipeline Report, etc.)
• Providing temporary coverage, as appropriate, and performs the duties of the Community Job Specialist (CJS) in designated area(s).
• Will maintain professional boundaries with all current, past, and prospective clients, and maintain the confidentiality of clients and staff, in accordance with SNHS policy and procedure.
• Abide by all SNHS Safety policies and procedures.
• Present professional and positive image as a representative of SNHS.
• Responsible for having adequate knowledge of all SNHS programs and will gather sufficient intake information to make referrals to other SNHS programs which are beneficial to the client and his/her family.
• Learns and performs the key functions of the Community Job Specialist in order to provide back-up in the event of vacations, illness, or sudden increase in WEP workload.
• Possession of a valid New Hampshire driver's license and/or have access to reliable transportation for program-related travel on a regular basis.
• Perform other related duties as required.
Southern New Hampshire Services is an Equal Opportunity Employer