Southern New Hampshire Services, Inc.
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Employment Counselor Floater/Trainer (37.5 hrs/wk)

Southern NH Services, Inc. is seeking a qualified full-time Employment Counselor Specialist (ECS) to provide employment, training, & support services to TANF public assistance recipients in the NH Employment Program (NHEP); to provide substitute coverage or assistance to ECS staff in other DHHS Offices in the state; and to assist in developing and delivering training to professional staff. If you can work with a Team, motivate & inspire adults seeking work, and approach challenges with positive energy, we want to talk to you. Duties include assessing job skills, interests, & abilities; job counseling; arranging job training & support services to remove barriers; significant case management & follow-up; and delivering staff training.

This full-time position will be based in Concord NH, but considerable travel and reliable transportation are required. Candidates with a Bachelor’s degree in Social Work, Psychology, Education, Human Services, or related discipline preferred and minimum 1 year experience as an ECS preferred or Bachelor's and 3 years case management experience with disadvantaged adults in a work-oriented context. Optional consideration given for Associates Degree in the above disciplines and 3 years experience at or above Social Worker or Employment Counselor level. Starting wage of $18.58 per hour for a 37.5 hour work week; mileage reimbursement also provided.

Job Summary:
The NHEP Employment Counselor Specialist (ECS) Floater/Trainer delivers employment counseling, training, barrier resolution, job market education and preparation, and support services to a diverse TANF population participating in the New Hampshire Employment Program (NHEP), a collaboration between Southern NH Services and the Department of Health & Human Services (DHHS). Caseload assignments may include statewide travel and remote coverage to provide NHEP field coverage, staff training, and/or field monitoring. The position provides case management services to NHEP clients and also assists in the planning, development, and delivery of training programs. The position is located in Concord.

Supervision Received:
Works under the day-to-day supervision of the Local NHEP Field Support Manager assigned to their DHHS District Office and the NHEP Training Coordinator at the Bureau of Employment Supports (BES). The SNHS NHEP Field Support Manager also oversees the position as well as SNHS contract staff performance statewide.

Supervision Exercised:

Preferred: Bachelor's degree from an approved college or university with a major study in social work, psychology, education, human services, sociology, counseling, behavioral science or a related field. One (1) year of experience as an ECS Trainee or three years in social work, counseling, family services, education, staff training, employee development, employment counseling, recruitment, or human resources.

Optional consideration: Associate's degree from an approved college or university with a major study in social work, psychology, education, human services, sociology, counseling, behavioral science or a related field. Three (3) years at or above the level of Social Worker or Employment Counselor or five (5) years in social work, counseling, family services, education, staff training, employee development, employment counseling, recruitment, or human resources or a combination of education and experience that demonstrates an ability to fulfill the duties of an ECS.

License: Possession of a valid New Hampshire driver's license and/or have access to transportation for statewide travel. Willingness to travel to/from DHHS District Offices for coverage assignments as required.
Preferred Qualifications: Preference will be given to those candidates with a minimum of one (1) year of the qualifying work experience to be in employment or career counseling. Prior experience with learning management systems and video editing software, such as Camtasia or Premiere Pro is encouraged.

Additional Skills, Knowledge, & Abilities: Must demonstrate extensive knowledge of NHEP policies, procedures, and systems. Must demonstrate considerable knowledge of the basic trends and current developments in training, and the ability to apply established practices, theories, techniques, and methodologies of training.
Ability to work as a team with co-workers. Ability to assess personal characteristics, physical capacities, education, work background, abilities and interests of participants. Knowledge of the principles and methods of assessment and counseling, including Motivational Interviewing and Coaching. Knowledge of psychological and environmental problems arising in connection with case work. Knowledge of the educational and social service agencies available in the geographic area. Knowledge of local demand occupations and key industries in the area. Ability to communicate effectively, both verbally and in writing. Ability to develop and maintain effective working relationships with low-income participants, employers, public and private community agency staff, co-workers, and the general public. Knowledge of basic computer programs such as Internet, e-mail, PowerPoint, WORD, and other common business software.

Case Management:
1. Travels to District Offices (DO) within the State to provide coverage for other ECSs on leave or otherwise absent, or to assist NHEP Teams with experiencing significant work load pressures, or to provide staff training.
2. Delivers group and one-on-one employment counseling to NHEP participants using Motivational Interviewing and Coaching techniques; conducts presentations at NHEP Orientation sessions to inform NHEP participants of program benefits and responsibilities;
3. Provides NHEP services with a high degree of respect for participants, sensitivity to their circumstances, and in a manner that builds self-esteem and motivation.
4. Maintains the confidentiality of clients and staff in accordance with NHEP and SNHS policy and procedure.
5. Exercises reasonable judgment and appropriately applies NHEP policies and procedures to maximize services to participants.
6. Achieves a minimum TANF Work Participation Rate of 50% at the end of each month.
7. Interviews, assesses, and evaluates individual aptitudes, interests, abilities, work experiences, education, personality characteristics, and degrees of physical, social, or emotional limitations of NHEP participants to identify individual service needs, strengths, and barriers.
8. Develops and implements an Employability Plan for each NHEP participant and provides subsequent counseling (up to 60 months) to resolve employment barriers and stabilize family functioning.
9. Applies policies and procedures on the NHEP program as outlined in the Precision Case Management - Field Worker’s Guide, training guides, policy releases, Family Assistance Manual and clarifying memos;
10. Authorizes and monitors expenditures of funds for appropriate client training and support services that support the employability plan.
11. Develops and maintains relationships with employers, service providers, educational institutions and community organizations to coordinate services to clients, develop employment opportunities, maximize available resources and promote community understanding.
12. Visits local Combined Service Program(s) (CSP), commonly referred to as the Workplace Success Program, in NHEP Team service area on a regular basis (no less than monthly) to meet with participants, case conference with CSP staff, discuss next steps for participants and amend Employment Plans, and familiarize themselves with CSP processes and operations. Note: As another NHEP-funded Community Action Program (CAP) operation, the SNHS ECS has a special responsibility to support and promote the local Workplace Success Program Career Center in their service area through regular client referrals and collaborative problem-solving.
13. Maintains close communication and coordination of case management with NHEP contractor staff. Responds to Workplace Success and BES staff e-mails and phone messages on the same business day, but no later than within 24 hours of receiving such communications.
14. Works with participants to resolve work and program participation issues. Determines individual compliance with NHEP program requirements and, if warranted, imposes sanctions resulting in the reduction of TANF benefits.
15. Documents and maintains timely, accurate case notes and individual case records using New Heights and/or other automated case management system to track individual progress and comply with state and federal regulations and policies.
16. Works collaboratively with other team members in the delivery of employment, training, barrier resolution, education, job preparation and support services while supporting the goals, objectives and team concept of NHEP.
17. Functions as the Job Training & Career Specialist on the NHEP team and develops detailed knowledge of local labor market information, occupational demand, and appropriate training providers, and education programs in the Team’s local market area.
18. Serves as the primary link & facilitator between the local NHEP Team and the local Community Action Program (CAP) staff in the service area.

Staff Training:
19. Works with the BES Training Unit to assist in the development and delivery of formal presentations and trainings to newly hired and incumbent BES staff, contracted staff, partner agencies, and other stakeholders to educate and train on TANF/BES/NHEP programs and initiatives, enhance staff effectiveness, clarify policy and/or improve overall program services. Includes training in a wide variety of training formats including classroom, small group, one-on-one and audio remote platforms. May require statewide travel to provide training, training support and informational sessions.
20. Identifies needed NHEP policy and procedure changes, identifies best practices, and makes preliminary recommendations to improve overall NHEP program operations. Recommends and completes updates to training materials.
21. Develops and oversees training plans for NHEP staff for TANF/BES/NHEP policy, procedure, automated systems, and best practices.
22. Assists in the development of training materials to be used as reference during both onboarding and on Moodle to include PowerPoints, video, and reference sheets.

23. Is knowledgeable about eligibility requirements for other SNHS or Community Action Agency workforce development programs such as the Workforce
Innovation & Opportunity Act (WIOA) Program as well as other key SNHS and local CAP programs including Fuel Assistance, Head Start, and WIC. Responsible for completing required program referral and application materials (e.g., Good News Garage), conducting and/or assisting in needs assessment, cooperating in the WIOA or NHEP Employment Plan process, and completing all other related program processes and paperwork
24. Responsible for having adequate knowledge of all SNHS programs and will gather sufficient intake information to make referrals to other SNHS programs which are beneficial to the client and his/her family.
25. Responsible for meeting all SNHS performance and customer satisfaction standards as they relate to the NHEP customers.
26. Attends statewide meetings and staff training sessions as requested by the Bureau of Employment Support (BES).
27. Abides with all SNHS & DHHS Safety policies and procedures.
28. Presents a professional and positive image as a representative of SNHS at all times.
29. Performs all other duties as required by appropriate BES and SNHS supervisors.

Southern New Hampshire Services is an Equal Opportunity Employer

Reference :
Contract :
Full Time
Job(s) available(s) :
Required Experience :
Experience Required
Education level :
Bachelor's Degree
Wage :
$18.58/hr DOE
Location :
Concord, NH (when not on assignment)
Working duration :
Creation date :
Latest modification :
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