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Job Description

The incumbent of this position is responsible for: Facilitating training opportunities and providing targeted technical assistance to family child care programs in compliance with best practices and as outlined by the Lead Training and Technical Assistance Coordinator and CCR&R Program Manager to meet regional and state needs. In addition, he/she provides support services and consumer education for families in selecting child care in compliance with NACCRRA’s best practices.

This position is full time:  35 hrs wk/52 wks


Received: Works under the direct supervision of the Lead Training and Technical Assistance Coordinator, Child Care Resource and Referral Program Manager and general supervision of the Child Development Director and Operations Manager.

Exercised: None.


  • Serves as content expert on family child care initiative for the COVID Recovery and Relief Supplemental Assistance (CRRSA) program.
  • Assists in design, planning and implementation of the initiative to increase the supply of family child care in targeted counties across the state through the expansion of existing programs and launching new ones.
  • Mentors and supports CCAoNH Training and TA Specialists on initiatives and work tied to family child care programming.
  • Supports the Family Child Care Initiative participants and partners with administrative and technical support as needed including, but not limited to, inquiries, applications, coordination of training, connecting to resources and funding.
  • Responds to assigned technical assistance from Professional Development Support Coordinator to providers on the phone, via email, onsite and documents assistance given in database appropriately.
  • Facilitates and provides a minimum of one collaborative, cohort and/or peer learning community specific to family child care, as assigned.
  • Assist Professional Development Support Coordinator in training registration, preparation of training documents, and attendance documentation of professional development opportunities.
  • Assists in the maintenance of the NH Connections Information System (NHCIS) as assigned by CCR&R Program Manager.
  • Assists CCR&R Program Manager, when needed, with establishing professional development needs in state related to family child care initiative and helping in set-up of opportunities, such as the annual Family Child Care Training Institute.
  • Establishes and maintains working relationship with standard host sites as designated by set criteria provided by Professional Development Support Coordinator.
  • Attends professional development opportunities offered as assigned.
  • Attends annual national conference on topics specific to family child care, as determined by CCR&R Program Manager.
  • Assists with writing the program narrative to accompany quarterly data reporting relative to Recruitment, Training and Technical Assistance Services.
  • Completes reporting for Recruitment, Training and Technical Assistance Services through NHCIS on the quarterly report.
  • Maintains a strong collaborative relationship with community partners and other statewide organizations.
  • Provides technical assistance to prospective family child care providers to enable them to qualify under federal, state and local regulations; maintains liaison with state and local regulatory agencies in order to facilitate the licensing and start-up of family child care facilities.
  • Assists in the production of marketing materials and management of social media outlets specific to family child care (and families as appropriate) in working partnership with the CCAoNH Media, Marketing and Outreach Team.
  • Assists with general office/administrative procedures and day to day program operations including phone coverage, reception, recordkeeping and other clerical tasks.
  • Assists with Referral, Recruitment, Technical Assistance and Consultation activities as assigned.
  • Assists in overall regional and statewide consistency related to CCR&R programming and services.
  • Possess good interpersonal and communication skills, including the ability to work as a part of a team, communicate effectively both orally and in writing, receive and provide feedback, and manage dynamic interchanges in meetings and other community outreach activities.
  • Possess ability to work independently, with little supervision, and complete multiple tasks and job responsibilities in a timely and efficient manner.
  • Support the mission and philosophy of SNHS Community Action Agency. Work in partnership with participants without judgment or bias, recognizing and respecting individual differences and backgrounds.
  • Demonstrate the highest standards of personnel integrity, truthfulness, honesty, and fortitude in all our Community Action activities in order to inspire confidence and trust in the Community Action movement.
  • Must possess a valid driver’s license and be able to travel when needed.
  • Will maintain professional boundaries with all current, past, and prospective clients, and maintain the confidentiality of clients and staff, in accordance with SNHS policy and procedure.
  • Abide by all SNHS Safety policies and procedures.
  • Present professional and positive image as a representative of SNHS.
  • Responsible for having adequate knowledge of all SNHS programs and will gather sufficient intake information to make referrals to other SNHS programs which are beneficial to the client and his/her family.
  • Perform other related duties as required.


  • Have the ability to travel statewide as required.


  • FCCS Specialist must have a minimum of a Baccalaureate Degree in Early Childhood Education or a post-graduate degree with a minimum of 24 credits in ECE or approved coursework.
  • Candidate must have at least (5) five years’ experience working in an early childhood setting, at least two of which were as an owner/operator of a licensed Family Child Care Program.
  • FCCS Specialist is subject to criminal background check in accordance with the New Hampshire Child Care Licensing Unit.
  • The position requires strong written and verbal communication skills in addition to excellent customer service skills and a high degree of professionalism. The position requires proficient computer skills in relation to data entry, word processing, and spreadsheet management.


  • Familiarity with the National Association for Family Child Care.
  • Planning and implementation of group training and/or facilitation of adults is preferred.

Southern New Hampshire Services is an Equal Opportunity Employer

NH Statewide
Child Development
Contract type
Full Time
Desired Experience
5+ Years
Education Requirement
Bachelor's Degree
$19.67 (experience will be considered)