The incumbent of this position is responsible for: For handling all incoming phone calls to the program, returning calls, reminder calls, and directing clients to appropriate staff. Performing and completing other office duties assigned.
SUPERVISION: Works under the direct supervision of the WIC Coordinator, and under the general supervision of the WIC Nutrition Manager.
Exercised: None.
RATE: $16.10
JOB RESPONSIBILITIES:
- Answer incoming calls, support caller, connect caller to appropriate person/program as needed.
- Answer a variety of inquiries and assist clients as needed.
- Complete reminder phone calls for WIC and CSFP and others as assigned.
- Support appointment scheduling for assigned programs and other paperwork
- Familiarity with assigned programs, rules, and eligibility.
- Must possess a valid driver’s license and be able to travel when needed.
- Will maintain professional boundaries with all current, past, and prospective clients, and maintain the confidentiality of clients and staff, in accordance with SNHS policy and procedure.
- Abide by all SNHS Safety policies and procedures.
- Present professional and positive image as a representative of SNHS.
- Responsible for having adequate knowledge of all SNHS programs and will gather sufficient intake information to make referrals to other SNHS programs which are beneficial to the client and his/her family.
- Perform other related duties as required.
REQUIRED SKILLS AND ABILITIES:
- Ability to work independently and to prioritize tasks.
- Ability to multi-task and to operate effectively under pressure.
- Ability to communicate verbally with others effectively.
- Ability to communicate in writing with others, specifically via email.
- Ability to understand and to follow written instructions.
- Ability to prepare basic reports.
- Basic computer skills required to include data base, email communication, and internet access.
- The ability to work well with others in a cooperative and respectful manner; ability to comply with schedule and job responsibilities; ability to work as a member of a team or independently.