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At this time, our resource centers and offices are closed to the public as we continue to serve our clients virtually.

Job Description

Responsible for examining all program applications to determine and certify their eligibility.

SUPERVISION:
Received: Works under the direct supervision of the Site Supervisor and the general supervision of the Energy/Crisis Coordinator and Fuel Assistance Director.
Exercised: None

JOB RESPONSIBILITIES:

  • Will check applications to assure that all the questions are answered.
  • Determine that each application is properly documented.
  • Certify the eligibility or non-eligibility of each application by applying program criteria.
  • Assist in verifying the accuracy of application information.
  • Will work directly with intake/outreach workers to answer questions and give assistance as needed, to insure the completeness and accuracy of applications.
  • Certify a productive amount of applications, typically 25+ per day.
  • Assist in taking applications as needed
  • Maintain daily logs.
  • Call in emergency deliveries or payments as required.
  • Return all client phone calls in a timely fashion;
  • Assist home bound clients in completing applications when necessary;
  • Perform clerical duties as needed;
  • Perform outreach duties as needed, either by phone or in the field;
  • Be available for evening and Saturday hours when necessary.
  • Be available to cover other outreach offices as needed.
  • Must possess a valid driver’s license and be able to travel when needed.
  • Will maintain professional boundaries with all current, past, and prospective clients, and maintain the confidentiality of clients and staff, in accordance with SNHS policy and procedure.
  • Abide by all SNHS Safety policies and procedures.
  • Present professional and positive image as a representative of SNHS.
  • Responsible for having adequate knowledge of all SNHS programs and will gather sufficient intake information to make referrals to other SNHS programs which are beneficial to the client and his/her family.
  • Perform other related duties as required.

REQUIRED SKILLS AND ABILITIES:

  • Will have advanced experience with the intake process, rules and regulations as well be very detail oriented.
  • The incumbent must have the ability to work with clients and co-workers in a professional, confidential and respectful manner.
  • Incumbent must possess very good verbal and written communication, math, data entry and interviewing skills.
  • Proficiency with computers and basic programs required.
  • Must have the ability to work as part of the outreach team, keep cordial relations with co-workers and have the ability to adjust to changing procedures.
  • Possess the ability to work efficiently and rapidly with minimal supervision under heavy pressure.
  • Be physically able to sit at a computer for long hours during the day.
  • Reliable transportation is necessary.
  • Ability to speak a second language is a plus.

EDUCATION AND/OR EXPERIENCE:

  • High School diploma or GED and 6-month experience with social /community services or related field.
  • Degree in related field may substitute for 1 year of experience.

PREFERRED EXPERIENCE:

  • Experience working with the general public, particularly the elderly, disabled and low income population.

Southern New Hampshire Services is an Equal Opportunity Employer

Location
Manchester, NH
Category
Energy Assistance
Contract type
Full Time
Desired Experience
Preferred
Education Requirement
High School | GED | HiSET
Wage
$13.18
Reference
2021-111