The CCR&R Program Manager will provide support and oversight to CCR&R offices and staff to ensure that high quality delivery and accountability of child care resource, referral, recruitment, training and targeted technical assistance is consistently provided throughout the State of New Hampshire. The CCR&R Program Manager will form key partnerships with government officials, parents, child care providers, and business and community leaders. The CCR&R Program Manager will be a member of the Child Development Management team.
Received: Works under the direct supervision of the SNHS Child Development Director.
Exercised: S/he has direct supervision of Professional Development Support Coordinator, Training and Marketing Coordinator, Lead Training and Technical Assistance Coordinator, and Lead Child Care Resource and Referral Outreach Coordinator.
- Possess good interpersonal and communication skills, including the ability to manage and work as a part of a team, communicate effectively both orally and in writing, receive and provide feedback, and manage dynamic interchanges in meetings and other community outreach activities.
- Demonstrates commitment to job performance in keeping with professional standards, maintaining boundaries and ethical conduct, maintaining a professional and positive image as a representative of the program at all times.
- Possess ability to work independently, with little supervision, and complete multiple tasks and job responsibilities in a timely and efficient manner.
- Communicate with SNHS Child Development Director to support the oversight of regional and overall CCR&R service delivery.
- Ensure all CCR&R Staff adhere to program policies and procedures.
- Ensure all CCR&R Staff comply with set standards of CCR&R Service and Delivery.
- Ensure that data collection and reporting meets requirements that inform the Bureau of Child Development and Head Start Collaboration and other appropriate early childhood stakeholders and organizations.
- Provide ongoing and continuous training, technical assistance, and mentorship to all CCR&R Staff to ensure services are consistent and efficient and meet quality standards and best practices.
- Promote and provide technical assistance to CCR&R Staff on the use of new and advanced technology to ensure that families, providers and early childhood stakeholders have CCR&R information and services easily accessible and available.
- Facilitates and assists in management of technical assistance requests with the Professional Development Support Coordinator and Training and Technical Assistant Specialists to ensure set CCR&R Standards and Performance Measures are met and the services are delivered in a consistent, efficient and effective manner that improves the overall quality in CCR&R regional and statewide programming.
- Conduct site visits to CCR&R offices to assist with CCR&R services and statewide standards.
- Coordinate regular meetings of the work of CCR&R with Staff specific to role and responsibilities and as a collective team.
- Coordinate and meet with CCR&R Staff and Bureau of Child Development and Head Start Collaboration on regular basis to discuss performance measures, contractual obligations, and to seek approval for service changes, if needed and when appropriate.
- Ensure effective communication within the Child Development Program to maintain a high level of understanding and coordination of information and resources among all agency programs relating to children and the families served by SNHS.
- Possess an appreciation for the need to be aware of other agency services and the benefit of other agency staff understanding the services provided to effectively serve all stakeholders.
- Evaluate the effectiveness of CCR&R Program services through the use of surveys and database reporting.
- Act as statewide liaison between the program and the funder to ensure that best practices and contractual requirements are met.
- Manage and assist in the coordination of consistent, accessible, high-quality training and technical assistance to early childhood providers in the State of New Hampshire.
- Establish and maintain collaborative, supportive relationships with regional child care providers, early childhood coalitions, and other early childhood stakeholders.
- Represent CCR&R programming on state early childhood groups or task forces, and with policymakers, stakeholders, and the community.
- Represent the CCR&R program on a national level through participation in national conferences, symposiums, and conference calls.
- Coordinate monthly meetings with the Child Development Director and quarterly to include the Child Development Fiscal and Administrative Support Specialist and as needed, the SNHS Financial Analyst.
- Develop and monitor the program’s annual budget and contract with recommendations to the Child Development Director for approval.
- Work with the Child Development Fiscal and Administrative Support Specialist to monitor fiscal status of the programs; quarterly at minimum.
- Ensure reports required by DCYF contract, other grants/funding sources, and NACCRRA are filed in an accurate and timely manner.
- Must possess a valid driver’s license and be able to travel when needed.
- Will maintain professional boundaries with all current, past, and prospective clients, and maintain the confidentiality of clients and staff, in accordance with SNHS policy and procedure.
- Abide by all SNHS Safety policies and procedures.
- Present professional and positive image as a representative of SNHS.
- Responsible for having adequate knowledge of all SNHS programs and will gather sufficient intake information to make referrals to other SNHS programs which are beneficial to the client and his/her family.
- Perform other related duties as required.
REQUIRED SKILLS AND ABILITIES:
- Meet the minimum qualifications of Workshop Trainer, Faculty, Program Consultant according to the NH Early Childhood Professional Development System.
- The CCR&R Program Manager is subject to criminal background check in accordance with the Bureau of Child Development and Head Start Collaboration.
EDUCATION AND/OR EXPERIENCE:
- Bachelor’s Degree in Early Childhood Education or related field with a minimum of 24 ECE credits. Master’s Degree in Early Childhood, Human Services or related field preferred.
- Ability to relate effectively with families, child care providers, child care resource and referral program staff and the early childhood community.
- Ability to support and work in a team environment.
- Supervisory and leadership experience essential.
Southern New Hampshire Services is an Equal Opportunity Employer