The incumbent of this position is responsible for the daily technical operations of the NH Emergency Rental Assistance Program (NHERAP). The primary role is to provide guidance and support to those who are responsible for providing NHERAP assistance. Accountable for training, implementation, and quality control, reporting, and compliance of all NHERAP operations at the site. The Technical Coordinator will serve as the point person for policy and procedural guidance for NHERAP staff.
Received: Works under the direct supervision of the Family Resource Manager, and general supervision of the Project Innovation Director
- Assists in development of service delivery processes for supervisor approval;
- Provides training and guidance to program staff on the eligibility, documentation, and payments for Emergency Rental Assistance programs;
- Ensures all relevant information and documents are being accurately entered into the EmpowOR database.
- Assists in monitoring program reports and identifies trends in performance.
- Ensures conformance with all local, state and Federal statutes, policies, regulations and guidelines associated with the Emergency Rental Assistance Program.
- Assists the NHERAP Supervisor with updates on program processes and forms as directed by funding source or FRS Manager.
- Responsible for timely and accurate input/certification of tenant applications with a thorough knowledge of software to maintain client records, disbursements and associated reporting.
- Serves as point-person for staff to answer operation questions relating to program eligibility, processes, and payments with the assistance of the Coordinator team.
- Assists with the onboarding of new staff including the creation of accounts (email, Zoom, database, etc.), training, equipment, and space needs.
- Carries out staff training and assists the training process for NHERAP intake role.
- Conduct certification of client enrollment and assistance payment requests accurately and in a timely manner.
- Oversees the NHERAP application flow and ensures that applicants are being processed in a timely manner; develops and implements strategies to process applications as efficiently as possible.
- Maintains professional boundaries with all current, past, and prospective clients, and maintains the confidentiality of clients and staff, in accordance with SNHS policy and procedure.
- Must possess a valid driver’s license and be able to travel when needed.
- Will maintain professional boundaries with all current, past, and prospective clients, and maintain the confidentiality of clients and staff, in accordance with SNHS policy and procedure.
- Abide by all SNHS Safety policies and procedures.
- Present professional and positive image as a representative of SNHS.
- Responsible for having adequate knowledge of all SNHS programs and will gather sufficient intake information to make referrals to other SNHS programs which are beneficial to the client and his/her family.
- Perform other related duties as required.
REQUIRED SKILLS AND ABILITIES:
- Proficiency in writing and oral presentation skills and experience with community/public relations;
- Ability to relate to and communicate effectively with individuals who have limited financial resources, in order to build a trusting relationship focused around respect.
- Knowledge of local human services network in the area.
- Ability to work with families in order to identify barriers and make appropriate referrals for services.
- Experience working in the area of housing and homelessness services.
- Strong community relations skills necessary.
- Ability to work with minimal supervision within the context of a team approach
EDUCATION AND/OR EXPERIENCE:
- Associates degree in human services related field desired, and a Bachelor Degree preferred, Experience may be considered in lieu of education;
- Experience with employee and volunteer supervision and management.
- Experience with community collaboration, poverty-related needs, and multi-service delivery systems.
Southern New Hampshire Services is an Equal Opportunity Employer