Southern NH Services, Inc. is seeking an outstanding individual to manage and oversee its statewide On-the-Job Training (OJT) Program. The position supervises professional OJT staff engaged in marketing, developing, and securing subsidized OJT work & training opportunities with employers for public assistance recipients in the NH Employment Program (NHEP). The position is currently based in Manchester, NH. Duties include employer outreach and marketing; resolving program operations issues; providing technical assistance & guidance to staff regarding job development and placement efforts; providing clarification of OJT policies & standards; and ensuring achievement of contracted program goals. Minimum Bachelor’s degree in social work, psychology, counseling, education or business/public administration or a related field. Bachelor’s degree in Marketing, Business Administration or related field. Minimum two (2) years job development and employer outreach experience working with disadvantaged adults and hard-to-serve individuals (e.g., limited English speaking, learning disabled); 1-2 years supervisory experience; professional experience in counseling, teaching, social services or business involving career counseling, assisting individuals in finding employment and an understanding of career counseling theories and methods; experience and/or a strong familiarity with local and statewide business organizations and groups; familiarity with sources of labor market information and research data to develop job development strategies or marketing plans. Solid computer skills in Microsoft office suite. Excellent communication skills, organization, & creativity; and an ability to energize and motivate staff.
The NHEP OJT Program Manager provides technical assistance and policy clarification; conducts regular staff oversight and monitoring visits; researches and analyzes program performance data; actively engages employers and community-based organizations in providing On-the-Job Training (OJT) work opportunities for adult job seekers; and provides management direction and support to CAP OJT Developers.
Works under the direct supervision of the SNHS NHEP Administrator and receives general supervision and guidance from the DFA Business and Industry Coordinator.
Exercises supervision over OJT activities of the CAP OJT Developers.
· Education: Minimum Bachelor’s degree in social work, psychology, counseling, education or business/public administration or a related field.
· Experience: Minimum of two (2) years job development and employer outreach experience working with disadvantaged adults and hard-to-serve individuals (e.g., limited English speaking, learning disabled); 1-2 years supervisory experience; professional experience in counseling, teaching , social services or business involving career counseling, assisting individuals in finding employment and an ability to demonstrate an understanding of career counseling theories and methods; experience and/or a strong familiarity with local and statewide business organizations and groups; experience in or an ability to demonstrate skills in job development and public relations with employers; familiarity with sources of labor market information and research data to develop job development strategies or marketing plans.
· License/Certification: Possession of a valid New Hampshire driver’s license and/or have access to reliable transportation for program-related travel on a regular basis.
· Additional Recommended Work Traits: Ability to motivate and organize program staff to achieve program goals. Ability to actively engage employers and community-based organizations in providing OJT work opportunities for adult job seekers. Working knowledge of local and State business associations and trade organizations. Knowledge of employers and local labor market in New Hampshire communities. Knowledge of and/or experience with the barriers and issues that affect low income families; using O-Net, Dictionary of Occupational Titles (DOT) code, Specific Vocational Preparation codes; application of creative placement and job matching approaches; experience in job coaching; demonstrate experience in working in a collaborative team setting; the ability to motivate people to achieve job goals. Ability to communicate effectively, both verbally and in writing. Ability to develop and maintain effective working relationships with program participants, employers, State and private community agency Partner staff, subordinates, and the general public. Knowledge of basic computer software including e-mail, Internet, MS-WORD, MS-POWERPOINT, MS-EXCEL, and common business software.
- Provide statewide technical assistance to CAP OJT Developers.
- Prepare ongoing communication to CAP OJT Developers to clarify policies, introduce changes and answer questions;
- Travel to CAP Workplace Success locations statewide and may be assigned by the NHEP Administrator to work on other NHEP specific projects and/or develop OJTs in a specific service area;
- Collaborate with local Workplace Success (WPS) Career Center staff to ensure that is providing high quality, productive services to clients based on DFA contractual policies;
- Regularly monitor the consistency in the application of On-the-Job Training (OJT) policy and procedures, achievement of quantitative goals, and the quality of services of program staff;
- Conducts annual employee evaluations in consultation with the DFA Business and Industry Coordinator.
- Analyzes OJT reports on a weekly and monthly basis and ensures that OJT placement and development numbers achieve program goals;
- Identifies and refers persistent staff performance issues and confers with the SNHS NHEP Administrator on corrective measures.
- Hires and arranges training of new OJT staff.
- Provides back-up coverage as appropriate in the event of staff vacations, illness, or sudden increase in OJT workload.
- Markets the OJT Program and the various NHEP services and incentives available to area private sector businesses, non-profit organizations, industries, associations, faith-based organizations, and local town/city departments through presentation meetings, employment networking events and job fairs statewide for the purpose of developing OJT opportunities for NHEP participants and increasing employer awareness and understanding of the NHEP goals and the need for business participation in the process.
- Attends local monthly WPS/NHEP team meetings.
- Participates in job fair planning and events that offer opportunities for employers and NHEP participants to meet and discuss employment.
- Responsible for oversight of the pre-screening process for all OJT referrals as well as reviewing and approval of all OJT contracts prior to submittal to NHES.
- Ensures that OJT staff are in compliance with NHEP OJT policies and procedures and deliver timely and quality customer services regarding all aspects of OJT contracting and invoicing process.
- Executes OJT with employers in absence of the OJT Developer;
- Resolves issues experienced by the OJT employer and/or the OJT trainee.
- Communicates with the NHEP Employment Counselor or Field Support Manager as appropriate to address any client barriers requiring support services and to address any
- remedial action or sanctions needed to cure client behavior or performance issues experienced by the OJT employer.
- Provides assistance to the OJT Developer and the NHEP Employment Counselor in preparing the client to transition from an unsuccessful OJT assignment into other countable NHEP work activities for continued client engagement.
- Assists as appropriate in the coordination of services between the NHEP Local Teams and the local OJT staff.
- Coordinates with the WIOA OJT Manager in the development of suitable WIOA-funded OJTs for NHEP clients;
- Attends local NHEP Team and WIOA Partner meetings, networking events, DFA training sessions, NHEP statewide team meetings, SNHS training sessions or other events as appropriate.
- Will maintain professional boundaries with all current, past, and prospective clients, and maintain the confidentiality of clients and staff, in accordance with SNHS policy and procedure.
- Abides by all SNHS Safety policies and procedures.
- Presents professional and positive image as a representative of SNHS.
- Responsible for having adequate knowledge of all SNHS programs and will gather sufficient intake information to make referrals to other SNHS programs which are beneficial to the client and his/her family.
- Perform other related duties as required.
Southern New Hampshire Services is an Equal Opportunity Employer