Southern New Hampshire Services, Inc.
Toll-Free 1.800.322.1073
(603) 668-8010

Intake Clerk (35hrs/wk temporary) – Manchester

Title Intake Clerk (35hrs/wk temporary) – Manchester
Categories Energy
Salary 11.42/hr
Location Manchester

Job Summary:

The Outreach Office Intake Clerk will work out of various permanent and temporary field offices as assigned to assist members of the general public in accurately completing an application for the various Energy Assistance programs.

Supervision Received:

Works under the direct supervision of the Outreach Office Manager and  the general supervision of the Energy Director.

Supervision Exercised:

The incumbent gives no supervision to others.

Qualifications:

Have some experience dealing with the general public, particularly the elderly, disabled and low income population.   The applicant must have the ability to deal with clients in a professional, confidential and respectful manner.  Applicant also needs very good verbal and written communication, math, data entry and interviewing skills.  Proficiency with computers and basic programs required.  Must have the ability to work as part of the outreach team, keep professional and cordial relations with co-workers and have the ability to adjust to changing procedures.   Possess the ability to work efficiently and rapidly with minimal supervision under heavy pressure.  Be physically able to sit at a computer for long hours during the day.  Reliable transportation is necessary.  Ability to speak a second language is a plus.

General Responsibilities:

  • Learn to use the FAP/EAP software proficiently;
  • Meet members of the general public, greet them cordially and give them general information about the programs;
  • Assist the general public in completing all the necessary and appropriate application form(s) for energy assistance;
  • Check each application submitted by the general public to you, either by mail or in person, for completeness and proper documentation;
  • Recommend and take applications for supplemental programs without bias;
  • Maintain a daily log of all personal contacts in the course of taking an application and reporting it to the Office Manager;
  • Work at a steady pace that results in seeing an average of 14 new applicants/ day.
  • Return all client phone calls in a timely fashion;
  • Assist home bound clients in completing applications when necessary;
  • Perform clerical duties as needed;
  • Perform outreach duties as needed, either by phone or in the field;
  • Be available for evening and Saturday hours when necessary;
  • Be available to cover other outreach offices in the county as needed.
  • Present a professional and positive image as a representative of SNHS;
  • Maintain strict confidentiality in all staff and client matters;
  • Responsible for having adequate knowledge of all SNHS programs and normally gather sufficient intake information to make referrals to other SNHS programs beneficial to the client, his/her family or friends.
  • Perform all other duties as assigned by supervisory personnel.

Southern New Hampshire Services is an Equal Opportunity Employer

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